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DSEi 2005 the world's largest and fastest growing international tri-service defence exhibition
 

TROUBLESHOOT LABEL PRINTERS

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Troubleshoot

The following table lists common issues and their resolutions. Please refer to the relevant printer manual for more information and instructions for correct setting up.

SYMPTOMCHECK
No READY indication.
  • Printer plugged in.
  • Mains fuse on rear panel.
No response to communications.
  • Serial port settings.
  • Cable connections.
  • Try hex-dump mode.
ERROR light on.
  • Check appropriate error condition.
Paper Empty error when paper is loaded.
  • Press FEED.
  • Paper correctly loaded.
  • Sensor positioned & calibrated.
PAUSE light on.
  • Press PAUSE to release.
  • Label present sensor enabled.
Printing blank labels.
  • Using plain paper labels with no transfer ribbon.
  • Ribbon coated on inside surface.
  • Using appropriate heat settings for media.
  • Serial port settings.
Poor print quality.
  • DIP switch set for correct media type.
  • Using correct media.
  • Printhead is clean.
  • Using appropriate speed/heat settings for media.
  • Printhead support cam in correct position.

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