Support

• Support Request
• RMA

TECHNICAL SUPPORT, RETURNS AND REPAIRS SERVICES

If you need to return equipment to Blazepoint, please follow the instructions below:

Register your request

• Contact our Service Department either by
• Request Returns Material Authorisation No (RMA)
• Request Technical Support
• Telephone 01865 892030 or 01865 892047
• Email - [email protected]

Make sure you have the following information available:

• The products contract or warranty status
• The Serial Number
• The Make and Model (product code if possible)
• Your company details and the equipment return address
• Fault details or Reason for return

Returns Material Authorisation (RMA)
A technician will try to resolve the issue or you will be provided with a Returns Material Authorisation number (RMA) and a return address. This number is necessary to ensure proper tracking and handling of returned equipment. Do not return any hardware until an RMA number has been issued. Blazepoint reserves the right to reject shipments that do not have an authorised RMA number shown on the outside of the box.

The equipment will need to be boxed, the RMA number clearly displayed on the outside of the box and the equipment returned to the address specified. If you still have the original packaging material, or you have received a hot swap replacement under our WARP / Advanced replacement contract, use this material to package the computer equipment you are returning for service. If damage is caused in transit, it may not be covered and repairs may be delayed.

WARP Agreement (Advanced replacement Contract)
You will be sent loan equipment to use, whilst your equipment is being repaired.

Warranty Repair

• Your equipment will be repaired and returned back. The TAT (turnaround time) will be our best endeavours, depending on type of equipment.
• Commercial repairs, 6 days from receipt
• ndura RUGGED repairs, 30 days from receipt

Commercial Non Contract and Non Warranty Repair

• We will survey your equipment and provide an estimate cost of the repair. There will be a charge for the survey if you do not proceed with the repair (POA).
• The quotation and TAT will be our best endeavours depending on the type of equipment.
• Commercial repairs, 5 days to quote and 5 days to repair on receipt of P/O or payment.

ndura RUGGED Non Contract and Non Warranty Repair

• A Strip and Survey fee of £150 will be charged before an estimate of repair will be carried out.
• The quotation and TAT will be our best endeavours depending on the type of equipment.
• ndura RUGGED repairs, 10 days to quote and 30 days to repair from receipt of P/O or payment.

Computer Repairs

NOTE: Before you ship the product to us, make sure to back up the data on the hard drive(s) and any other storage devices in the product. Remove any confidential, proprietary, or personal information and removable media such as removable hard drives, floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media. Data may be removed from the device to undertake the repair and not restored, so backup is essential. If passwords are needed to access the Bios or the O/S please provide them if possible, it may incur additional labour and costs if we need them to carry out the repair.